CUSTOMER SATISFACTION SURVEY

Your voice shapes labMAT.

Takes about 3 minutes. Your honest feedback helps us improve every product, every order, and every interaction. Thank you for being part of the journey.

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About you

Just a few details so we can follow up if needed.

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Communication & service

How well did we communicate and deliver?

1. Were our communications with you clear? *
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2. Were we efficient with response times and delivery deadlines? *
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What matters to you

Help us understand your priorities when choosing a chemicals partner.

3. How important is access to consultation (questions to our chemists & technicians) when choosing a distributor? *
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4. How important is cost when choosing a chemicals distributor? *
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5. Would you be willing to pay more for additional services? *
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Services & feedback

Tell us what we could add or improve.

6a. Technical services you'd like us to add
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6b. Customer service improvements you'd like to see
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7. Other comments
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Value & quality

Rate the value we deliver.

8. How would you rate the value of our products and services for the price? *
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9. Overall, how would you rate the quality of our products and services? *
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10. Compared to before, our performance is... *
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Loyalty & advocacy

Would you come back — and tell others?

11. How likely are you to use our services again in the future? *
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12. Would you recommend our company to someone else? *
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Differentiators

What makes labMAT stand out?

13. Which strengths set us apart from competitors? (select all that apply) *
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14. Why would you recommend our services? (select all that apply)
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15. What would you like to see improved on your next requests?
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16. How did you hear about our company? *
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Your responses are confidential and used solely to improve our products and services.